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FAQ - The most important questions and answers regarding SpaBalancer

We have compiled the most important questions and answers regarding SpaBalancer. The answers open up as long as you select a question. In this way, we hope that we are able to bring the product closer to you. If you have any additional questions, please use our contact form.

We have compiled the most important questions and answers regarding SpaBalancer. The answers open up as long as you select a question. In this way, we hope that we are able to bring the product... read more »
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FAQ - The most important questions and answers regarding SpaBalancer

We have compiled the most important questions and answers regarding SpaBalancer. The answers open up as long as you select a question. In this way, we hope that we are able to bring the product closer to you. If you have any additional questions, please use our contact form.

How high may the chlorine level in the whirlpool be when cleaning with SystemFlush? Is it permissible to "pre-clean" with a high chlorine content beforehand?
I have filled my whirlpool with a Spa Pure filter for soft water. Do I still have to add Softwater?
How can I measure the UltraShock value with the PoolLab? Only with the tablet DPD1 (free chlorine) or with the tablet DPD1 and the tablet DPD3 (total chlorine)?
After adding SpaBalancer Basic, a lot of foam starts to form in the whirlpool. I also use bromine tablets for water care. Can this be the cause?
Our Softub Legend with cotton ball filtration unfortunately smells very much of chlorine. What is the cause?
What do I do if the water in the whirlpool is cloudy due to limescale precipitation?
What are the causes and solutions for milky and cloudy water in the whirlpool?
How do I clean the pillows of the whirlpool?
How do I care for the insulating cover and the rim of a whirlpool tub?
Why is the water in the whirlpool brown and/or the filters discoloured brown?
What do I do if the UltraShock content is too low?
How do I clean the filters in the whirlpool properly?
What should I pay attention to when wearing swimwear in the hot tub?
Should I take a shower before bathing in the whirlpool?
Why can't I measure an UltraShock value in the water?
How long should the filter run time be and why?
Does SpaBalancer work without a cartridge filter?
Why does a chalky/hard coating form on the surface of the whirlpool tub?
After adding 50 ml of UltraShock in the course of a refill, the water smells of chlorine. It is advertised that UltraShock does not smell of chlorine. What is the cause?
The water in the whirlpool became milky when pH-Plus granules were added. What is the cause of this?
Is it important to heat the water in the whirlpool for cleaning with SystemFlush and if so, to how many degrees?
Is it still necessary to add chlorine to the whirlpool when using UltraShock?
Is FilterClean also suitable for whirlpools with a sand filter system?
When adding UltraShock and SpaBalancer Basic weekly, should I clean the whirlpool filter before or after?
Why is it so important that only in the first two weeks the content of SpaBalancer Ultrashock is measured daily?
Sediment has formed on the floor of the whirlpool tub after using SpaBalancer. What does this sediment consist of?
When the whirlpool runs with a massage pump and bubbles, aerosols are produced which are inhaled. Have the SpaBalancer aerosols been tested to determine whether they have any health consequences for the lungs or health?
Which measuring device is the best way to display the water values in my Lay-Z-Spa whirlpool? Do you have a recommendation?   
I have the following question about the item SpaBalancer Clean & Refresh New: Can the cleaner be used on a filled whirlpool tub to remove dirt marks or must it be emptied?
Is it possible to use SpaBalancer SystemFlush in a whirlpool with a sand filter system? What do I have to pay attention to?
Is a cloudiness of the whirlpool water the next day a sign that the amount of SpaBalancer Basic was too low and it has been used up? Or can I also overdose it?
After using SpaBlancer water care, there is a considerable build-up of foam in the whirlpool. What could be the cause of this?
The SpaBalancer SystemFlush instructions state that the filters should remain in the whirlpool after the agent has been added. Does this also apply to a soft tub?
Can we use SpaBalancer products in combination with our salt water disinfection system to care for our water in such a way that we can use our whirlpool again without worrying?
What is the difference between FilterClean Natural and FilterClean Classic and which cleaner is more suitable?
Can you advise me how to clean the whirlpool and the pipes before I use the pool again after an eight-week break?
Is there a minimum temperature in the whirlpool which is necessary for the effectiveness of the SpaBalancer products? We would like to operate the whirlpool in summer at a temperature between 20 and 25 degrees.
Would it be possible to use SpaBalancer now despite the chlorinated whirlpool water? Or should we wait three months until we change the water?
How do you measure UltraShock with the Poollab photometer in a hot tub? And up to what concentrations can the water be used?
Our filter in the whirlpool is very dirty, although we maintain the water with the products of SpaBalancer. What could be the cause?
We have a whirlpool with salt electrolysis. Can we use SpaBalancer Basic and UltraShock despite the salt? Or should we even better leave out the salt electrolysis completely?
Unfortunately, the whirlpool water always becomes very milky after adding SpaBalancer. Can you please tell me where the problem could come from?
We are considering buying a Nordic hot tub and would like to know how we should maintain the water. Will we also need a filter?
When using UltraShock, can I add chlorine to the hot tub or are these chemicals not compatible?
Can I use a BlueConnect meter to measure the temperature and pH value of the whirlpool as well as the value of UltraShock?
or some time now, my son and I have been getting a scratchy throat and a stuffy nose when we take a bath in the Softub after a short time. What can be the cause?
I would like to know if I can store the chemicals outside near the whirlpool. Especially the liquids are probably not frost-proof?
Is SpaBalancer suitable for a Skargards Royal Hot Tub with closed backwash filter system? Are there any recommendations regarding the backwashing intervals and the filter material?
We would like to try out fragrance additives in the Softub. In many forums and groups, however, it is stated that additives deteriorate the water values. Can you tell us something about your scented pads?
Does it make sense to carry out a basic cleaning with SystemFlush before the winter break and the dismantling of our Bestway whirlpool, or would it be better to clean in spring when refilling?
Are SpaBalancer Basic and Ultrashock also suitable as an additive for wooden tubs made of 100% wood? There is a stainless steel stove in the wooden hot tub - how does the water treatment work with it?
After the addition of SpaBalancer Basic, the water has become turbid. It has taken on a greenish discoloration and a yellowish layer of mist has formed on the bottom.
We have an inflatable whirlpool from Bestway. After refilling with water, we added UltraShock as described. However, as soon as we add Spabalancer, the water becomes milky. What is the cause?
Brownish, slippery deposits have formed on the edge of my Intex hot tub and the pool floor is also very slippery. Can I also use SpaBalancer UltraShock to remove the biofilm in a saltwater whirlpool? Do I still need agents such as ph-Plus or ph-Minus?
Can you tell me if we can do without the UltraShock because of the ozonizer, or is that unavoidable when cleaning with the Spabalancer? Would it make sense to clean the whirlpool with SystemFlush, then fill it and start with SpaBalancer?
Previously used chlorine in the whirlpool. When UltraShock is used, a brown dirty rim forms in the hot tub. What should I do?
I have a hot tub from Hotspring with the ceramic filters. Can I still use these ceramic filters if I use SpaBalancer for water care?
Our jacuzzi just got a pH of 6.0 according to test strips. It has only been used irregularly for some time and Spabalancer was always added after the few uses. What do you recommend?
There's an unpleasant, rough coating on the tub. Mostly under the edge of the water. But generally in the entire pool. What kind of coating is that? And what can I do to get it off?
Can I use SpaBalancer SystemFlush to clean the tub pipes without damaging the cedar wood? Where can I dispose of the water from the hot tub after SystemFlush is inside?
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